Admin Panel Navigation Bar
Navigation bar contains buttons for Main Page, Companies, Live, Analysis, Search, Support, Profile, Applications and Exit.
The support button redirects to the MindBehind knowledge base page (mindbehind.com/knowledgebase).
The tab where your profile settings are located. You can manage your name and password information here.
It allows you to switch between MindBehind applications (WhatsApp Portal and MindBehind).
Allows you to log out of the application.
Agent Panel Navigation Buttons
Navigation buttons include homepage, search, performance, settings and logout. Users with admin authority return to the admin panel when they click the home button; users with agent authority can still return to the agent panel. Conversation Search ...
How Can I Use the Admin Panel?
Admin Panel Admin Panel is the main page that can be accessed by company managers who have admin rights, and it contains an overview of companies’ performance. This panel contains all features of MindBehind Live. Admin Panel main page contains ...
MindBehind Live Agent Panel Details
The Agent Panel (Live Screen) is the home screen where company agents meet and answer conversations. Conversations that companies initiate from different channels (WhatsApp, Web Messenger, etc.) drop on this screen and are answered by company agents. ...
MindBehind Live Admin Panel Details
Open conversations: Number of ongoing conversations going on in the company, combined value of bot and agent. Completed conversations: Total number of completed conversations that company has. In-Queue conversations: Number of consumers waiting in ...
Where Can I See Incoming Conversations in the Agent Panel?
In the Conversations pane, conversations assigned to that agent can be viewed instantly. The conversations displayed here will only be up to the number of conversations specified in the agent settings. Conversations that exceed this number are not ...