Agent Panel Navigation Buttons

Agent Panel Navigation Buttons

Navigation buttons include homepage, search, performance, settings and logout. Users with admin authority return to the admin panel when they click the home button; users with agent authority can still return to the agent panel. 


Conversation Search Button

Past conversations can be found by specifying date and search criteria using the conversation search button.

When crieria are entered and searched, past conversations can be accessed through the screen below. Here you can see the information about which channel the conversation came from and on what date, and the details of the conversation.

Performance Button

With the performance button, agents can access performance scores instantly. This includes queued conversation, number of conversations completed, first response time, average conversation time, and customer satisfaction survey results.


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