How Can I Add a Department to My Company on MindBehind Live?

How Can I Add a Department to My Company on MindBehind Live?

Departments and Adding Departments

Departments is the field that specify the departments that belong to the company and which departments the agents will work in. Here are details about the department name, department description, department agents, and working hours.

To add a department; click on "create department" button. On the screen that appears, the department name, description, agents to work in the department, and (if preferred) the channel selection is made to be the source of future conversations to that department. Working hours and days, and department messages can also be defined and saved.

"Channels" indicates which channel that department will receive a conversation from like WhatsApp, Web Messenger, Instagram….

"Timeout" refers to the time it takes for the conversation to end if it is not answered. For example: If 5 seconds (format min:sec) is selected, the conversation will automatically terminate after 5 seconds if it is not answered. In order for this period to work, there has to be message exchange between the agent and the customer.

    • Related Articles

    • How Can I Add Agents to My Company on MindBehind Live?

      Agents are the team members who will handle the conversations. Agents tab contains the name and email information of the agents who will conduct live conversations within the company and the status and account type (authorization) details. To add ...
    • How Can I Add Quick Replies on MindBehind Live?

      Quick replies refer to predefined answers that can be routed as agents resume live conversations. These answers must be determined by users with admin access for the relevant company. Agents cannot create these messages, but they can use messages ...
    • How Can I Add Users to My Company on MindBehind Live?

      The users tab includes details on names, email addresses, status and account types for the users that are added by company admin. To add a user; click on “add user” and write the email address of the user that needs to be added. This will trigger an ...
    • MindBehind Live Frequently Asked Questions

      How can I log in on MindBehind Live? You can register by clicking on the "Sign up now" button on the site. After you register, you can log in on the first page that opens. What languages does MindBehind Live support? ...
    • How Can I Add Channels to My Company on MindBehind Live?

      Channels refer to systems in which the company will integrate the live chat environment. For example, if there is going to be a live call option on the website, Web Messenger can be selected. Or, if there is going to be a conversation via Whatsapp, ...