How Can I Add Channels to My Company on MindBehind Live?

How Can I Add Channels to My Company on MindBehind Live?

Channels refer to systems in which the company will integrate the live chat environment. For example, if there is going to be a live call option on the website, Web Messenger can be selected. Or, if there is going to be a conversation via Whatsapp, Whatsapp channel can be selected.

To add a channel; The "Add Channel" button is used and the appropriate channel is selected on the display that appears. The addition criteria for each channel may be different. 


Actions include the "Get Management Token" that is required for API and management for the relevant channel, the "Update" button that can be used for channel settings, etc., and the "Delete" button.

To edit channel settings; The "Update" button is used. The resulting screen will vary by channel.

For example, for Web Messenger:

The display has 3 tabs: "Design", "Settings" and "Getting Started".

The Design tab contains the visuals, dimension, and position settings for that channel.

The Settings tab contains basic settings for account name, logo, authentication methods and codes, customer experience voting, end conversation and security.

On the Getting Started tab, the corresponding channel script information and preview button are available.

For WhatsApp, a profile photo upload page will appear.



    • Related Articles

    • How Can I Add Users to My Company on MindBehind Live?

      The users tab includes details on names, email addresses, status and account types for the users that are added by company admin. To add a user; click on “add user” and write the email address of the user that needs to be added. This will trigger an ...
    • How Can I Add a Department to My Company on MindBehind Live?

      Departments and Adding Departments Departments is the field that specify the departments that belong to the company and which departments the agents will work in. Here are details about the department name, department description, department agents, ...
    • How Can I Add Agents to My Company on MindBehind Live?

      Agents are the team members who will handle the conversations. Agents tab contains the name and email information of the agents who will conduct live conversations within the company and the status and account type (authorization) details. To add ...
    • How Can I Add Quick Replies on MindBehind Live?

      Quick replies refer to predefined answers that can be routed as agents resume live conversations. These answers must be determined by users with admin access for the relevant company. Agents cannot create these messages, but they can use messages ...
    • MindBehind Live Detailed Report

      When you go to the MindBehind Live Detailed Report page, daily report information is automatically updated. This report screen only shows information and content about terminated conversations. 1- Report Titles: After selecting the report titles, the ...