Channels refer to systems in which the company will integrate the live chat environment. For example, if there is going to be a live call option on the website, Web Messenger can be selected. Or, if there is going to be a conversation via Whatsapp, Whatsapp channel can be selected.
To add a channel; The "Add Channel" button is used and the appropriate channel is selected on the display that appears. The addition criteria for each channel may be different. Channel addition details can be found by clicking here.
Actions include the "Get Management Token" that is required for API and management for the relevant channel, the "Update" button that can be used for channel settings, etc., and the "Delete" button.
To edit channel settings; The "Update" button is used. The resulting screen will vary by channel.
For example, for Web Messenger:
The display has 3 tabs: "Design", "Settings" and "Getting Started".
The Design tab contains the visuals, dimension, and position settings for that channel.
The Settings tab contains basic settings for account name, logo, authentication methods and codes, customer experience voting, end conversation and security.
On the Getting Started tab, the corresponding channel script information and preview button are available.
For WhatsApp, a profile photo upload page will appear.
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