How Can I Add Quick Replies on MindBehind Live?
Quick replies refer to predefined answers that can be routed as agents resume live conversations. These answers must be determined by users with admin access for the relevant company. Agents cannot create these messages, but they can use messages that have been created.
To add a quick reply, go to the Quick Replies tab under company management and click the "Add quick reply" button at the top right.
In the window that opens, write the text to be used for the quick answer to the "Quick Reply to be Diplayed” field, in the "description" notes can be written about the purpose of use of the quick answer.
Category section can be used to categorize the quick replies that are defined. To add a category, write the category name and click the “+” sign.
Important note: To add a quick response, that category must be selected after the category is added. After the category is selected, quick response can be added by clicking "Add quick response" button
Agents can use these quick replies once they’re added by following steps above. (see What Actions Can I Take on Conversations on MindBehind Live?)
Related Articles
How Can I Add Users to My Company on MindBehind Live?
The users tab includes details on names, email addresses, status and account types for the users that are added by company admin. To add a user; click on “add user” and write the email address of the user that needs to be added. This will trigger an ...MindBehind Live Frequently Asked Questions
How can I log in on MindBehind Live? You can register by clicking on the "Sign up now" button on the https://live.mindbehind.com/login site. After you register, you can log in on the first page that opens. What languages does MindBehind Live support? ...MindBehind Live Admin Panel Details
Open conversations: Number of ongoing conversations going on in the company, combined value of bot and agent. Completed conversations: Total number of completed conversations that company has. In-Queue conversations: Number of consumers waiting in ...How Can I Add Agents to My Company on MindBehind Live?
Agents are the team members who will handle the conversations. Agents tab contains the name and email information of the agents who will conduct live conversations within the company and the status and account type (authorization) details. To add ...How Can I Add a New Company on MindBehind Live?
To add a new company, go to Companies on navigation bar and click on “create new company” or “add company”. Once you write the company name and save, the company will be added on the page. Company Management Company management includes tabs for ...