How Can I Add Users to My Company on MindBehind Live?

How Can I Add Users to My Company on MindBehind Live?

The users tab includes details on names, email addresses, status and account types for the users that are added by company admin.


To add a user; click on “add user” and write the email address of the user that needs to be added.



This will trigger an invitation email to be sent to the user’s email address. Once user accepts the invitation and signs up to MindBehind Live, the indicator on status “pending” will turn into green which means active.


 

There are two types of users: User and Admin. Admins can access to every feature of MindBehind Live. However, users have limited access to the features.



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