How Can I Add Users to My Company on MindBehind Live?
The users tab includes details on names, email addresses, status and account types for the users that are added by company admin.
To add a user; click on “add user” and write the email address of the user that needs to be added.
This will trigger an invitation email to be sent to the user’s email address. Once user accepts the invitation and signs up to MindBehind Live, the indicator on status “pending” will turn into green which means active.
There are two types of users: User and Admin. Admins can access to every feature of MindBehind Live. However, users have limited access to the features.
User groups can be used to have a group view of the users that company has.
How Can I Add a New Company on MindBehind Live?
To add a new company, go to Companies on navigation bar and click on “create new company” or “add company”. Once you write the company name and save, the company will be added on the page. Company Management Company management includes tabs for ...
How Can I Add Quick Replies on MindBehind Live?
Quick replies refer to predefined answers that can be routed as agents resume live conversations. These answers must be determined by users with admin access for the relevant company. Agents cannot create these messages, but they can use messages ...
How Can I Add Agents to My Company on MindBehind Live?
Agents are the team members who will handle the conversations. Agents tab contains the name and email information of the agents who will conduct live conversations within the company and the status and account type (authorization) details. To add ...
MindBehind Live Frequently Asked Questions
How can I log in on MindBehind Live? You can register by clicking on the "Sign up now" button on the https://live.mindbehind.com/login site. After you register, you can log in on the first page that opens. What languages does MindBehind Live support? ...
How Can I Add Channels to My Company on MindBehind Live?
Channels refer to systems in which the company will integrate the live chat environment. For example, if there is going to be a live call option on the website, Web Messenger can be selected. Or, if there is going to be a conversation via Whatsapp, ...