How Can I Use the Admin Panel?
Admin Panel is the main page that can be accessed by company managers who have admin rights, and it contains an overview of companies’ performance. This panel contains all features of MindBehind Live.
Admin Panel main page contains details on Open Conversations, Completed Conversations, Incoming Conversations, In-Queue Conversations, First Response Time, Conversation Time, and Company Performance for the company.
It also has information on performance analysis details such as Online – Offline – Busy agents, Unanswered Conversations, Average Workload Analysis, Conversation Volume Analysis by Time of Day (Ended / Started) and Agent Performance Analysis.
Note: Open Conversations, Completed Conversations, First Response Time and Conversation Time on the upper left corner as well as Daily Numbers of Conversation and Conversation Volume Analysis contain values from both the assistant (if exists) and the agent.
Admin Panel Navigation Bar
Navigation bar contains buttons for Main Page, Companies, Live, Analysis, Search, Support, Profile, Applications and Exit. Support The support button redirects to the MindBehind knowledge base page (mindbehind.com/knowledgebase). Profile The tab ...
Agent Panel Navigation Buttons
Navigation buttons include connection quality, agent status, homepage, search, performance, settings and logout. Users with admin authority return to the admin panel when they click the home button; users with agent authority can still return to the ...
MindBehind Live Agent Panel Details
The Agent Panel (Live Screen) is the home screen where company agents meet and answer conversations. Conversations that companies initiate from different channels (WhatsApp, Web Messenger, etc.) drop on this screen and are answered by company agents. ...
MindBehind Live Admin Panel Details
Open conversations: Number of ongoing conversations going on in the company, combined value of bot and agent. Completed conversations: Total number of completed conversations that company has. In-Queue conversations: Number of consumers waiting in ...
Where Can I See Incoming Conversations in the Agent Panel?
In the Conversations pane, conversations assigned to that agent can be viewed instantly. The conversations displayed here will only be up to the number of conversations specified in the agent settings. Conversations that exceed this number are not ...