How Can I Use the Admin Panel?

How Can I Use the Admin Panel?

Admin Panel

Admin Panel is the main page that can be accessed by company managers who have admin rights, and it contains an overview of companies’ performance. This panel contains all features of MindBehind Live.

Admin Panel main page contains details on Open Conversations, Completed Conversations, Incoming Conversations, In-Queue Conversations, First Response Time, Conversation Time, and Company Performance for the company.

It also has information on performance analysis details such as Online – Offline – Busy agents, Unanswered Conversations, Average Workload Analysis, Conversation Volume Analysis by Time of Day (Ended / Started) and Agent Performance Analysis.


 

Note: Open Conversations, Completed Conversations, First Response Time and Conversation Time on the upper left corner as well as Daily Numbers of Conversation and Conversation Volume Analysis contain values from both the assistant (if exists) and the agent. 

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