MindBehind Live Agent Panel Details
The Agent Panel (Live Screen) is the home screen where company agents meet and answer conversations. Conversations that companies initiate from different channels (WhatsApp, Web Messenger, etc.) drop on this screen and are answered by company agents. In addition, users with admin authority can also access this screen and take action. However, the user cannot interfere with a conversation by an agent unless she/he transfers the conversation on itself.
In order for an agent to be assigned a conversation, it must click the button at the top right of the agent panel to "Online" and go online. A conversation cannot be assigned to an agent who is offline.
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