MindBehind Live Agent Panel Details
The Agent Panel (Live Screen) is the home screen where company agents meet and answer conversations. Conversations that companies initiate from different channels (WhatsApp, Web Messenger, etc.) drop on this screen and are answered by company agents. In addition, users with admin authority can also access this screen and take action. However, the user cannot interfere with a conversation by an agent unless he transfers the conversation on itself.
In order for an agent to be assigned a conversation, it must click the button at the top right of the agent panel to "Online" and go online. A conversation cannot be assigned to an agent who is offline.
MindBehind Live Admin Panel Details
Open conversations: Number of ongoing conversations going on in the company, combined value of bot and agent. Completed conversations: Total number of completed conversations that company has. In-Queue conversations: Number of consumers waiting in ...
Where Can I See Incoming Conversations in the Agent Panel?
In the Conversations pane, conversations assigned to that agent can be viewed instantly. The conversations displayed here will only be up to the number of conversations specified in the agent settings. Conversations that exceed this number are not ...
Agent Panel Navigation Buttons
Navigation buttons include homepage, search, performance, settings and logout. Users with admin authority return to the admin panel when they click the home button; users with agent authority can still return to the agent panel. Conversation Search ...
MindBehind Live Frequently Asked Questions
How can I log in on MindBehind Live? You can register by clicking on the "Sign up now" button on the https://live.mindbehind.com/login site. After you register, you can log in on the first page that opens. What languages does MindBehind Live support? ...
MindBehind Live: WaitingTime Calculation for Client &Agent
Explanation The waiting time for agent and client represents the average time each had to wait in between messages. For example: (Message order timeline): C = Client message, A = Agent message C1→ C2→ A1→ C3 In this case the client wait time is ...