What is the Agent Panel Information Pane?
In this pane, the client ID number or phone number, the channel from which the conversation came from, the client tags, key values you can assign to the conversation and the bot parameters appear. In tags, one of the client tags previously set by company admins can be added. When you assign key values to the client, they will appear in every new conversation with the same client.
This pane displays details of past conversation with the relevant customer.
This pane displays systems that are integrated according to client demand. For example, the DailyCo system for video calls.
Agent Panel Navigation Buttons
Navigation buttons include homepage, search, performance, settings and logout. Users with admin authority return to the admin panel when they click the home button; users with agent authority can still return to the agent panel. Conversation ...
MindBehind Live Agent Panel Details
The Agent Panel (Live Screen) is the home screen where company agents meet and answer conversations. Conversations that companies initiate from different channels (WhatsApp, Web Messenger, etc.) drop on this screen and are answered by company agents. ...
Where Can I See Incoming Conversations in the Agent Panel?
In the Conversations pane, conversations assigned to that agent can be viewed instantly. The conversations displayed here will only be up to the number of conversations specified in the agent settings. Conversations that exceed this number are not ...
How Can I Use the Admin Panel?
Admin Panel Admin Panel is the main page that can be accessed by company managers who have admin rights, and it contains an overview of companies’ performance. This panel contains all features of MindBehind Live. Admin Panel main page contains ...
What's the Difference Between Agent and User Accounts?
Agents do not have to be added as users. Users may be considered as accountable for actions such as company or department management, performance monitoring, reporting, etc. For this reason, they can access the homepage and reporting pages together ...