Where Can I Conduct Conversations?
The messaging pane is the one where agents have conversations with customers.
This pane includes areas for transferring conversation to someone else, sending files, conversation information, sending locations, adding a conversation tag, and adding emojis while the conversation is in progress.
The conversation is terminated by clicking the power button in the upper right corner.
Related Articles
What's the Difference Between Agent and User Accounts?
Agents do not have to be added as users. Users may be considered as accountable for actions such as company or department management, performance monitoring, reporting, etc. For this reason, they can access the homepage and reporting pages together ...Where Can I See Incoming Conversations in the Agent Panel?
In the Conversations pane, conversations assigned to that agent can be viewed instantly. The conversations displayed here will only be up to the number of conversations specified in the agent settings. Conversations that exceed this number are not ...How Can I Add Tags to Conversations or Clients?
Tags are defining expressions that can be added to a conversation or client. When a tag is added for a conversation or a client, these tags may be displayed by the agent when that conversation or client is assigned to another agent (see Agent Panel) ...What Actions Can I Take on Conversations on MindBehind Live?
There are several actions that can be taken to handle the conversation easier and make it more personalized. These actions can be found on the buttom section of the conversation window. The action titles will be displayed by hovering over. Use a ...How Can I Add Agents to My Company on MindBehind Live?
Agents are the team members who will handle the conversations. Agents tab contains the name and email information of the agents who will conduct live conversations within the company and the status and account type (authorization) details. To add ...