Where Can I See Incoming Conversations in the Agent Panel?

Where Can I See Incoming Conversations in the Agent Panel?

In the Conversations pane, conversations assigned to that agent can be viewed instantly. The conversations displayed here will only be up to the number of conversations specified in the agent settings. Conversations that exceed this number are not assigned to that agent and are assigned to another agent that is online in the same department; or, if there is no online agent, they wait in the queue and appear under "In Queue conversations" in the Admin Panel. It also appears under "Unanswered Conversations". (see MindBehind Live Admin Panel Details).



Here, the icon next to the conversations indicates the channel through which the conversation came from. For example, conversations from the Web Messenger and WhatsApp channels will appear with different icons.

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