Which Action Types are Supported on WhatsApp Channel?

Which Action Types are Supported on WhatsApp Channel?

Message Action

Limitations & Button Details
Send Text* Send Image Send Document Send Audio Send Video Send Template** Send Sticker

Up to

4096 characters

Up to 64 MB

jpg, png

Up to 64 MB

Any valid MIME-Type

Up to 64 MB

audio/aac, audio/mp4, audio/amr, audio/mpeg

Up to 64 MB

mp4, 3gpp

Available
❌: Not supported
*: MindBehind text message limit is 2000 characters
**: In Progress for MindBehind

 

Selection Action

Send Card, Send Quick Reply, Send Template, Send List Reply are supported. Send Template will be made available very soon.

Send Card

Limitations & Button Details
Image Add Title* Add Subtitle Add Text Add Button Button Text Button Types Button Action Button Target

Up to 64 MB

jpg, png,

Up to 60  characters Up to 1024  characters Up to 60 characters Up to 3 buttons per card

Mandatory

Up to 20 characters**

Button  Not Used Target Module

*If the user has an Image uploaded, it will overwrite the title and send the image as the title.

** Including Emojis. An Emoji is counted as 2 characters

It's recommended not to use * content * on buttons because buttons already being displayed with bold characters and have blue color on WhatsApp



Send Quick Reply

It's possible to add up to 3 buttons.

Limitations & Button Details
Prompt Message Button Text Button Type Button Action Button Target
Up to 1024 characters Up to 20 characters Button Not Used Target Module


Send List Reply

Send List reply supports a minimum of 1 and a maximum of 10 rows.

Limitations & Button Details
Button Text Description Message List Header Selection Title Row Title List Row Description Connection
Up to 20 characters Up to 1024 characters Up to 60 characters

Optional

Up to 24 characters

Up to 24 characters

Optional

Up to 72 characters

Any module


Additional Information

- GIFs are not supported on WhatsApp

You may find following links useful for any further in-depth information:

Sending Interactive Messages

Button Details

 


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