MindBehind Live Company Management
What is Agent Timeout and How to Use It
What is Agent Timeout? "Agent Timeout" is a feature created to enhance customer experience and improve the performance of agents. It allows the transfer of a conversation assigned to an agent to another agent if the assigned agent fails to respond to ...
How Can I Use Department Messages on MindBehind Live?
Department Messages Ready messages that can be added to the conversation. 1- Welcome Message: When the client's conversation arrives at a department, if there is at least one available agent and it is during working hours, a welcome message is sent ...
How Can I Add Quick Replies on MindBehind Live?
Quick replies refer to predefined answers that can be routed as agents resume live conversations. These answers must be determined by users with admin access for the relevant company. Agents cannot create these messages, but they can use messages ...
How Can I Add a Department to My Company on MindBehind Live?
Departments and Adding Departments Departments is the field that specify the departments that belong to the company and which departments the agents will work in. Here are details about the department name, department description, department agents, ...
How Can I Add Users to My Company on MindBehind Live?
The users tab includes details on names, email addresses, status and account types for the users that are added by company admin. To add a user; click on “add user” and write the email address of the user that needs to be added. This will trigger an ...
How Can I Add Agents to My Company on MindBehind Live?
Agents are the team members who will handle the conversations. Agents tab contains the name and email information of the agents who will conduct live conversations within the company and the status and account type (authorization) details. To add ...
How Can I Add Tags to Conversations or Clients?
Tags are defining expressions that can be added to a conversation or client. When a tag is added for a conversation or a client, these tags may be displayed by the agent when that conversation or client is assigned to another agent (see Agent Panel) ...
How Can I Add Channels to My Company on MindBehind Live?
Channels refer to systems in which the company will integrate the live chat environment. For example, if there is going to be a live call option on the website, Web Messenger can be selected. Or, if there is going to be a conversation via Whatsapp, ...
What's the Difference Between Agent and User Accounts?
Agents do not have to be added as users. Users may be considered as accountable for actions such as company or department management, performance monitoring, reporting, etc. For this reason, they can access the homepage and reporting pages together ...
Recent Articles
Line Message Types
Supported Message Types: You can reach detailed information in here 1. [Text message](https://developers.line.biz/en/docs/messaging-api/message-types/#text-messages) : Fully Supported 2. [Sticker ...
Parameters to use Shopify
First of all, you need to add Shopify integration to your company. ‘Integration Name’ can be anything you want. And you can get ‘Store Url’ and ‘Access Token’ from Shopify. Now you can use Shopify integration on your own bot with e-commerce module. ...
Whatsapp Native Payment
References : Payments API - SG - Cloud API - Documentation - Meta for Developers How to Add Whatsapp Native Payment Integration When selecting 'Add Integration' on the company's integration page, the following screen will appear. You can enter your ...
How to Create a Project on CLU
Create an account from Azure Portal or if you already have one please log in. To be able to create an AI Provider on MB, you need to have endpoint, subscription key, project name, deployment name, training model name and language. From Azure Portal, ...
How to Add a Line Channel
Prerequisites: Before publishing the bot on your LINE channel, please follow the following steps. Note: To set up Line channel: https://developers.line.biz/en/docs/messaging-api/getting-started/ 1. Please login onto the Line developers dashboard ...
Popular Articles
What is the Wabiz ?
What is the Wabiz ? Wabiz API stands for Whatsapp Business. Wabiz allows us to receive notification to changes by user. For example, we could send you a notification when a user sends you message or when a message template’s status has changed. This ...
How to Use Generative AI Module
What is Generative AI Module for? The Generative AI Module is designed for generating human-like text based on given prompts or input. It utilizes advanced natural language processing and artificial intelligence techniques to produce coherent and ...
How to integrate a T-Soft store to MindBehind
On Company Management, choose "Integrations" and choose T-Soft. To complete this process, you should already have a T-Soft store. When you see this pop-up, please click on the link to continue configuration. Click on ''Install Now''. Here, you should ...
How to Integrate CraftGate
CraftGate is an app that acts as a bridge between companies and banks. It has a structure where these transactions can be managed through a common panel for different POS or methods in payment transactions. For more information check their website We ...
How to Use Open AI with MindBehind
To connect Open AI on Mindbehind, open the company page from navigation bar and select AI&NLP tab: Select "Open AI" as an your AI provider and from the configurations tab add a name for the new Open AI integration: After adding a new openAI ...