MindBehind Live Agent Panel
Commerce Manager for Live
Clicking on the e-commerce button on the chat screen to open the catalog tab. Commerce managers belonging to the company are listed on the tab. First of all, relevant commerce manager must be selected. Then you will be prompted to select the catalogs ...
What Actions Can I Take on Conversations on MindBehind Live?
There are several actions that can be taken to handle the conversation easier and make it more personalized. These actions can be found on the buttom section of the conversation window. The action titles will be displayed by hovering over. Use a ...
MindBehind Live Agent Panel Details
The Agent Panel (Live Screen) is the home screen where company agents meet and answer conversations. Conversations that companies initiate from different channels (WhatsApp, Web Messenger, etc.) drop on this screen and are answered by company agents. ...
Where Can I Conduct Conversations?
The messaging pane is the one where agents have conversations with customers. This pane includes areas for transferring conversation to someone else, sending files, conversation information, sending locations, adding a conversation tag, and adding ...
Where Can I See Incoming Conversations in the Agent Panel?
In the Conversations pane, conversations assigned to that agent can be viewed instantly. The conversations displayed here will only be up to the number of conversations specified in the agent settings. Conversations that exceed this number are not ...
Agent Panel Navigation Buttons
Navigation buttons include connection quality, agent status, homepage, search, performance, settings and logout. Users with admin authority return to the admin panel when they click the home button; users with agent authority can still return to the ...
What is the Agent Panel Information Section?
Profile In this section, the client ID number or phone number, the channel from which the conversation came from, the client tags, key values you can assign to the conversation and the bot parameters appear. In tags, one of the client tags previously ...
How to Make Video Calls on MindBehind Live
MindBehind Live uses DailyCo, a third-party program, so you can video chat with your customers. Therefore, you must first create a user account for this program: Go to www.daily.co and click on the "sign up" button. Enter the necessary information in ...
Recent Articles
Line Message Types
Supported Message Types: You can reach detailed information in here 1. [Text message](https://developers.line.biz/en/docs/messaging-api/message-types/#text-messages) : Fully Supported 2. [Sticker ...
Parameters to use Shopify
First of all, you need to add Shopify integration to your company. ‘Integration Name’ can be anything you want. And you can get ‘Store Url’ and ‘Access Token’ from Shopify. Now you can use Shopify integration on your own bot with e-commerce module. ...
Whatsapp Native Payment
References : Payments API - SG - Cloud API - Documentation - Meta for Developers How to Add Whatsapp Native Payment Integration When selecting 'Add Integration' on the company's integration page, the following screen will appear. You can enter your ...
How to Create a Project on CLU
Create an account from Azure Portal or if you already have one please log in. To be able to create an AI Provider on MB, you need to have endpoint, subscription key, project name, deployment name, training model name and language. From Azure Portal, ...
How to Add a Line Channel
Prerequisites: Before publishing the bot on your LINE channel, please follow the following steps. Note: To set up Line channel: https://developers.line.biz/en/docs/messaging-api/getting-started/ 1. Please login onto the Line developers dashboard ...
Popular Articles
What is the Wabiz ?
What is the Wabiz ? Wabiz API stands for Whatsapp Business. Wabiz allows us to receive notification to changes by user. For example, we could send you a notification when a user sends you message or when a message template’s status has changed. This ...
How to Use Generative AI Module
What is Generative AI Module for? The Generative AI Module is designed for generating human-like text based on given prompts or input. It utilizes advanced natural language processing and artificial intelligence techniques to produce coherent and ...
How to integrate a T-Soft store to MindBehind
On Company Management, choose "Integrations" and choose T-Soft. To complete this process, you should already have a T-Soft store. When you see this pop-up, please click on the link to continue configuration. Click on ''Install Now''. Here, you should ...
How to Integrate CraftGate
CraftGate is an app that acts as a bridge between companies and banks. It has a structure where these transactions can be managed through a common panel for different POS or methods in payment transactions. For more information check their website We ...
How to Use Open AI with MindBehind
To connect Open AI on Mindbehind, open the company page from navigation bar and select AI&NLP tab: Select "Open AI" as an your AI provider and from the configurations tab add a name for the new Open AI integration: After adding a new openAI ...